Support

Need help with WOOF? Write to [email protected] and we will reply.

Common questions

Does WOOF really translate my dog?

No — and we will not pretend otherwise. WOOF measures how a bark sounds: how long it lasted, how many bursts it had, where its pitch sat, whether the pitch rose or fell, how rough it was, how loud its peak was. It scores those six numbers against eight mood profiles and shows the closest match. It is for entertainment. Dogs do not have a language to translate.

Why does the same bark always give the same result?

Because the matching is deterministic — there is no random pick anywhere in the app. That is deliberate: a translator that gives you a different answer for the same sound is guessing. You can see the raw numbers behind every reading on the result screen, under Bark signature.

The app says it needs the microphone

The microphone is the app's only sensor, so a reading is impossible without it. If you refused the permission, turn it on in Settings › Apps › WOOF › Permissions › Microphone. WOOF will never show you a made-up reading when the microphone is unavailable.

Is my dog's bark recorded or uploaded?

No. The sound is measured in memory as it arrives and thrown away immediately. It is never written to a file and never sent anywhere. Only the numbers from readings you tap Save on are stored, and only on your own device.

It says "too short" or does not hear anything

Hold the phone closer, and let the dog bark properly — very quiet or very brief sounds fall below the noise floor the app calibrates in the first moments of listening. Very loud background noise (TV, traffic, wind) raises that floor and can mask a bark.

What do I get with WOOF PRO?

Reading barks is free and unlimited. PRO adds the full journal history, the weekly mood chart, all six sounds in Speak, up to five dog profiles each with its own journal, and the dog-years converter.

How do I cancel the subscription or the free trial?

In the Google Play app: Profile › Payments & subscriptions › Subscriptions › WOOF. Cancel at least 24 hours before the period ends to avoid the next charge. Cancelling during the 3-day trial means you are not charged. Uninstalling the app does not cancel the subscription.

I paid but PRO is not showing

Open Dog › Settings › Restore purchase. If it still does not appear, make sure you are signed in to Google Play with the same account that made the purchase, then write to us.

Can I get a refund?

Refunds are handled by Google Play, not by us — we never see your payment details. Request one in Google Play's order history. If your country gives you a statutory refund right, that right stands.

How do I delete everything?

Dog › Settings › Reset app, or uninstall WOOF. Both erase all stored data permanently. There is no server copy.

Which languages does WOOF speak?

English and Turkish. You can switch in Dog › Settings › Language.

Contact

[email protected] — Hugo Software

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